Shipping & Delivery Policy

“AWB (Air Waybill)” means the shipment tracking number or shipping label generated by the courier partner for dispatch of an Order.

“Delivery” means successful delivery of the Product to the address provided by the Customer.

“Domestic Order” means an Order to be delivered within India.

“International Order” means an Order to be delivered outside India.

“Return-to-Origin (RTO)” means the return of an Order to Trishnaé after unsuccessful delivery due to reasons such as refusal, incorrect address, customer unavailability or non-payment of customs duties.

2.1 Domestic orders within India are typically dispatched within 2–3 business days from the date of order confirmation.

2.2 After dispatch, domestic orders are generally delivered within 3–7 business days, depending on the delivery location and courier serviceability.

2.3 International orders are typically dispatched within 3–5 business days from the date of order confirmation.

2.4 After dispatch, international orders are generally delivered within 7–14 business days, depending on the destination country, courier operations, customs clearance, and local delivery processes.

2.5 Dispatch and delivery timelines are estimates and are not guaranteed.

2.6 Orders placed during launches, sales, festive periods, public holidays, or high-volume periods may take longer to process and dispatch.

2.7 Once your order is dispatched, you will receive tracking details by email, SMS, WhatsApp, or any other contact method provided at checkout, where available.

2.8 Trishnaé is not responsible for delays caused by courier partners, customs authorities, incorrect customer details, failed delivery attempts, force majeure events, or any circumstances outside our reasonable control.

2.9. Orders containing multiple items may be dispatched in one or more shipments. Such consolidated or split shipments shall not entitle the customer to additional refunds, or to treat the order as delayed, provided each shipment is dispatched and delivered within the timelines set out in above clauses.

3.1 Trishnaé works with trusted third-party courier and logistics partners to deliver orders safely and efficiently.

3.2 We reserve the right to select or change courier partners based on delivery location, serviceability, reliability, logistics performance, and operational requirements.

3.3 Courier partner selection is at Trishnaé’s discretion and may vary from order to order.

3.4 Delivery timelines, delivery attempts, tracking updates, and delivery processes may vary depending on the courier partner and the delivery location.

3.5 Trishnaé will make reasonable efforts to assist customers with tracking and courier-related concerns, but courier operations remain subject to the policies and processes of the relevant logistics partner.

3.6. We may appoint third‑party shipping providers to handle the fulfilment and delivery of orders and may disclose your contact and delivery information to such providers for that purpose. You agree to cooperate with shipping providers in arranging and accepting delivery. If you fail to cooperate or refuse communication and the shipment is cancelled or returned as a result, Trishnaé will not be obliged to provide a refund or replacement. This clause does not apply where the failure to deliver arises solely from the carrier’s negligence or acts outside the customer’s control.

3.7. Please note - our courier and logistics partners are independent contractors and are not agents, employees, or representatives of Trishnaé.

4.1 Domestic Orders

4.1.1 Complimentary shipping is available on domestic orders above ₹5,000.

4.1.2 Domestic orders below ₹5,000 will incur a delivery charge.

4.1.3 Delivery charges for domestic orders below ₹5,000 will be calculated automatically at checkout based on the delivery address provided by the customer.

4.1.4 Applicable shipping charges will be visible at checkout before payment is completed.

4.2 International Orders

4.2.1 International shipping charges are calculated automatically at checkout based on the delivery address provided by the customer.

4.2.2 International shipping charges must be paid by the customer at the time of purchase.

4.2.3 International shipping charges do not include customs duties, import taxes, clearance fees, local taxes, brokerage charges, or any other charges imposed by the destination country.

4.2.4 Final payable amounts may vary depending on currency conversion rates, bank charges, card provider charges, or payment provider fees. These charges are controlled by the customer’s bank or payment provider and not by Trishnaé.

4.2.5. Trishnaé does not collect, prepay, or remit any customs duties, import taxes, or clearance fees on the customer's behalf. These are collected by the customs authority directly from the customer, typically at or before delivery.

4.2.6. Product prices and shipping charges are displayed at checkout. Where amounts are shown in a currency other than Indian Rupees (INR), such display is indicative only. The actual payment may be processed in INR and your bank or payment gateway may convert the transaction at their prevailing exchange rate and may levy conversion, processing, foreign transaction, intermediary, or other fees. Any such fees, charges, or differences arising from currency conversion are the sole responsibility of the customer and must be paid by the customer in addition to the displayed order total.

4.3 General Shipping Charge Terms

4.3.1 Shipping charges, where applicable, are non-refundable unless the refund is due to an error by Trishnaé or unless required under applicable law.

4.3.2 Any additional charges arising due to incorrect address details, re-shipping, failed delivery, return-to-origin, refusal of delivery, or non-payment of customs charges may be borne by the customer where legally permitted.

5.1 For international orders, customs duties, import taxes, clearance fees, brokerage charges, local taxes, or similar charges may be applied by the destination country’s authorities.

5.2 These charges are not included in the product price or international shipping charge unless expressly stated at checkout.

5.3 Any customs duties, import taxes, clearance fees, or local charges must be paid by the customer directly to the courier partner, customs authority, or relevant agency, as applicable.

5.4 The courier partner or customs authority may contact the customer for payment, documentation, identity verification, or additional information required for customs clearance.

5.5 Customs clearance procedures may delay delivery beyond the estimated delivery timeline. Such delays are outside Trishnaé’s control.

5.6 Trishnaé is not responsible for delays, seizure, non-delivery, additional charges, or return of parcels caused by customs procedures, customer failure to provide required information, customer failure to pay applicable charges, or import restrictions in the destination country.

5.7 By placing an international order, the customer accepts responsibility for complying with the import laws, customs rules, and tax requirements of the destination country.

5.8. Certain destination countries require an importer tax identification number, before a parcel can be cleared through customs. The customer is responsible for providing accurate and valid identification details, where required, at checkout or when requested by the courier/customs authority. Trishnaé is not responsible for clearance delays, additional charges, or non-delivery arising from a customer's failure to provide such details.

6.1 Customers are requested to provide complete and accurate shipping details at the time of placing the order.

6.2 If you need to request a change to your shipping address, please email us immediately at hello@trishnae.com with your order number and the updated shipping address.

6.3 Address change requests can be considered only before the order enters the shipping stage.

6.4 For the purpose of this Policy, an order may be treated as having entered the shipping stage once the shipping label or AWB has been generated, courier pickup has been booked or scheduled, the order has been packed and moved for dispatch, the parcel has been handed over to the courier partner, or tracking details have been generated.

6.5 Address changes are subject to courier serviceability and operational feasibility.

6.6 If the updated address is not serviceable, Trishnaé may request an alternate address, proceed with the original address if still possible, or cancel and refund the order where applicable.

6.7 Trishnaé will not be responsible for delays, failed delivery, return-to-origin, or additional costs caused by incorrect, incomplete, or late address change requests.

7.1 Delivery is subject to courier serviceability at the customer’s delivery address.

7.2 If an address or pin code is found to be unserviceable after order confirmation, Trishnaé may contact the customer for an alternate serviceable address.

7.3 If no serviceable alternate address is available, Trishnaé may cancel the order and process a refund to the original payment method within 5-7 business days of cancellation subject to the processing timelines of the customer's bank or payment provider.

7.4 In some cases, delivery to remote locations may take longer than the estimated timeline.

7.5 Additional delivery charges may apply for certain remote or difficult-to-service locations, where applicable and legally permitted.

8.1 While we make every reasonable effort to dispatch and deliver orders within the estimated timelines, delays may occur due to circumstances outside our control.

8.2 Such delays may include, but are not limited to:

a. Courier or logistics disruptions;

b. Weather conditions, natural events, or disasters;

c. Public holidays, local holidays, festivals, or high-volume periods;

d. Strikes, protests, lockdowns, transport disruptions, or government restrictions;

e. Customs inspections or clearance delays;

f. Remote location service limitations;

g. Incorrect or incomplete customer address details;

h. Customer unavailability or failed delivery attempts;

i. Technical issues with courier tracking systems; or

j. Any force majeure event or circumstance beyond Trishnaé’s reasonable control.

8.3 If we become aware of a significant delay, we will make reasonable efforts to inform the customer using the contact details provided at checkout.

8.4 Trishnaé will not be liable for delays caused by courier partners, customs authorities, customer-side issues, or events outside our reasonable control.

9.1 Courier partners usually make multiple delivery attempts, and Trishnaé will try to use courier partners that offer up to three delivery attempts wherever possible.

9.2 The actual number of delivery attempts may vary depending on the courier partner, delivery location, courier policy, and local delivery conditions.

9.3 Customers are responsible for being available to receive the order and for responding to courier calls, delivery messages, OTP requests, customs queries, or delivery coordination requests.

9.4 If delivery is unsuccessful due to customer unavailability, incorrect address, incomplete address, unreachable phone number, refusal to accept delivery, non-payment of customs duties, or failure to respond to courier communication, the parcel may be returned to Trishnaé.

9.5 Orders returned to Trishnaé due to failed delivery may be re-shipped at the customer’s cost, subject to product condition, serviceability, and operational feasibility.

9.6 If the customer does not want re-shipment, any refund for the product value, where applicable, will be considered only after the parcel returns to Trishnaé and passes inspection.

9.7 Forward shipping charges, reverse shipping charges, return-to-origin charges, international shipping charges, customs charges, and other logistics-related costs may be deducted from any refundable amount where legally permitted.

10.1 Once the courier partner marks an order as delivered to the address provided at checkout, the order will be treated as delivered.

10.2 If your order is marked as delivered but you have not received it, please contact us at hello@trishnae.com within 24 hours of the delivery update.

10.3 Please include your order number, tracking details, and any relevant information so that we can raise an investigation with the courier partner.

10.4 Courier investigations are subject to the courier partner’s timelines, records, proof of delivery, GPS details, delivery confirmation, OTP verification, signature, photograph, or other delivery evidence, where available.

10.5 Trishnaé will make reasonable efforts to assist with courier investigations but cannot guarantee the outcome once the courier partner has confirmed delivery.

10.6 Trishnaé will not be responsible for loss, theft, damage, or misplacement after delivery has been confirmed by the courier partner, unless the courier investigation confirms an error attributable to the courier partner or Trishnaé.

10.7. Risk of loss in, and title to, the product passes to the customer upon confirmed delivery to the address provided at checkout, except where the courier investigation under this Section confirms an error attributable to the courier partner or Trishnaé.

11.1 If the parcel appears visibly opened, tampered with, torn, wet, crushed, damaged, or otherwise compromised at the time of delivery, please refuse delivery where possible.

11.2 If refusal is not possible, please take clear photographs of the outer packaging, shipping label, and damaged/tampered areas before opening the parcel.

11.3 Please contact us at hello@trishnae.com within 24 hours of delivery with your order number, clear photographs, and a description of the issue.

11.4 An unboxing video is strongly recommended for damaged, tampered, opened, or incorrect parcels, as it helps us verify the issue more efficiently.

11.5 If an unboxing video is not available, Trishnaé may still review the claim based on photographs, courier records, packaging condition, internal quality check records, and other available evidence.

11.6 Once the issue is reviewed and verified, Trishnaé will arrange an appropriate resolution in accordance with our Exchange Policy, Cancellations & Refund Policy, and applicable law.

11.7 Claims for damaged, tampered, opened, or missing parcels may be difficult to verify if reported after 24 hours of delivery.

12.1 If a customer refuses delivery without a valid reason after dispatch, the order will not be treated as an eligible cancellation.

12.2 If an order is returned to Trishnaé due to customer refusal, customer unavailability, incorrect address, incomplete address, unreachable phone number, non-payment of customs duties, or failure to accept delivery, Trishnaé will review the case once the parcel is returned to us.

12.3 Any refund for the product value, where applicable, will be considered only after the parcel is returned to Trishnaé and passes inspection. Inspection under this clause will ordinarily be completed within 2–3 Business Days of the original item(s) being received at our facility. Such refunds once approved, will be processed within 5-7 business days of inspection being completed. Trishnaé will send email/SMS/WhatsApp notifications at each key stage of the exchange process (request received, pickup scheduled, item received, inspection outcome, replacement dispatched) so the customer can track status without needing to contact support.

12.4 Forward shipping charges, reverse shipping charges, return-to-origin charges, international shipping charges, customs duties, import taxes, clearance fees, bank charges, payment provider charges, and any other logistics costs may be deducted from the refundable amount where legally permitted.

12.5 If the returned parcel is damaged, used, tampered with, incomplete, or not in resaleable condition due to reasons not caused by Trishnaé, the refund may be rejected or reduced where legally permitted.

12.6 If delivery fails due to an incorrect or incomplete address provided by the customer, re-shipping may be arranged at the customer’s cost, subject to courier serviceability and product condition.

13.1 For shipping and delivery-related queries, please contact us at hello@trishnae.com.

13.2 Please include your order number and tracking details in all communication so we can assist you more efficiently.

13.3 We aim to respond to shipping and delivery-related queries within 2 business days, excluding Sundays and public holidays.

14.1 Delivery timelines are estimates only and are not guaranteed.

14.2 Trishnaé is not responsible for delays caused by courier partners, customs clearance, customer-side issues, incorrect address details, public holidays, force majeure events, or circumstances beyond our reasonable control.

14.3 Once the courier partner confirms delivery to the address provided at checkout, the order will be treated as delivered.

14.4 If an order is marked delivered but not received, the customer must contact Trishnaé on the communication details provided in customer support section of this policy within 24 hours so that a courier investigation can be requested.

14.5 Trishnaé will not be responsible for loss, theft, damage, or misplacement after delivery has been confirmed by the courier partner, unless the courier investigation confirms an error attributable to the courier partner or Trishnaé.

14.6 Shipping charges, customs duties, import taxes, clearance fees, return-to-origin charges, and other logistics-related costs are non-refundable unless required under applicable law or unless the refund is due to an error by Trishnaé.

14.7 This Policy may be updated from time to time. The updated version will be published on this page.

14.8 By placing an order on www.trishnae.com, you agree to this Shipping & Delivery Policy.

14.9 This Policy does not limit or exclude any rights available to customers under applicable law.

14.10. To the maximum extent permitted by applicable law, Trishnaé's total liability arising out of or in connection with the shipping and delivery of an order is limited as set out in the Terms of Use Policy of Trishnaé, as available on the website.

15.1. Risk of loss or damage to the products, and title to the products, passes to the customer upon confirmed delivery to the address provided at checkout, as recorded by the courier partner.

17.1. This Policy is governed by and interpreted in accordance with the laws of India.

17.2. Subject to applicable consumer protection laws and any mandatory legal rights available to customers, the courts at Bengaluru, Karnataka, India shall have exclusive jurisdiction over disputes arising from or relating to this Policy, use of the website, or purchases made through www.trishnae.com.

17.3. Nothing in this clause limits any rights available to customers under applicable consumer protection laws.