Exchange Policy

“Exchange” means replacement of an eligible Product with another eligible Product or an alternative size or height option in accordance with this Policy.

“Exchange Request” means a request submitted by a customer seeking an exchange of an eligible Product.

“Exchange Window” means the period within which an Exchange Request may be raised, being 14 days from the date of delivery.

“Eligible Product” means a Product satisfying all eligibility conditions prescribed under this Policy.

“Final Sale Product” means a Product specifically marked as non-exchangeable on the Website.

“Original Condition” means that the Product remains unused, unworn, unwashed, unaltered, with all original tags, labels and packaging intact.

“Replacement Product” means the Product selected by the Customer in exchange for the original Product.

“Reverse Pickup” means the collection of the original Product from the Customer by Trishnaé or its authorised logistics partner.

“Quality Inspection” means the examination conducted by Trishnaé to verify whether the returned Product complies with the exchange eligibility conditions.

2.1 Trishnaé garments are available in sizes S, M, L, and XL.

2.2 Each size is offered in Petite, Regular, and Tall height options to help customers choose a more suitable fit.

2.3 Customers are requested to review the size guide, product measurements, fit notes, and height options carefully before placing an order.

2.4 If you are unsure about your size, we recommend checking the product-specific size information before purchase, as each silhouette may fit differently depending on the design, fabric, and garment structure.

2.5. For international customers, our size guide is based on Indian standard sizing. We recommend cross-checking measurements in centimetres/inches against your local sizing chart, as size labels (S/M/L/XL) can vary materially between India, the UK, the EU, and the US.

3.1 You may request an exchange if:

a. The product does not fit as expected;

b. You wish to exchange for a different size or height option of the same product, subject to availability; or

c. You wish to exchange for another eligible item available on the website, subject to availability.

3.2 The selected replacement item(s) must be of equal or higher value than the item(s) being exchanged.

3.3 If the selected replacement item(s) are of a higher value, the price difference must be paid at the time of submitting the exchange request.

3.4 The equal-or-higher-value rule applies only to customer-requested exchanges for fit, size, height, style, or preference. It does not apply to validated cases where the customer has received an incorrect, damaged, defective, or misdescribed product.

3.5 To be eligible for exchange, the original item(s) must be:

a. Unused, unworn, unwashed, and unaltered;

b. Free from stains, makeup marks, deodorant marks, perfume, odour, sweat marks, damage, or signs of wear;

c. Returned with all original tags, labels, hangtags, and security tags intact;

d. Returned with all original accessories, belts, detachable parts, or matching components, where applicable; and

e. Returned in the same condition in which they were received.

3.6 If the product was purchased as part of a set, co-ord, suit set, or bundled outfit, all pieces of the set must be returned together. Partial exchanges of set items may not be accepted unless specifically approved by Trishnaé.

3.7 Any product showing signs of use, washing, alteration, damage, tampering, removed tags, broken security tags, perfume, odour, stains, or wear will not be accepted for exchange.

4.1 Exchange requests must be raised within 14 days from the date of delivery.

4.2 Each order is eligible for one exchange request only.

4.3 Multiple eligible items from the same order may be included in one exchange request. Once that exchange request has been submitted and processed, no further exchange request can be raised for the same order.

4.4 Reverse pickup for eligible domestic exchange requests will be arranged by Trishnaé wherever courier service is available.

4.5 Trishnaé will bear the cost of reverse pickup for eligible domestic exchange requests, subject to serviceability and approval of the exchange request.

4.6 Replacement shipping will be complimentary where the total value of the selected replacement item(s) is ₹5,000 or above.

4.7 Where the total value of the selected replacement item(s) is below ₹5,000, the customer will be required to pay the replacement shipping charge. This charge will be calculated automatically at checkout based on the delivery address provided by the customer.

4.8 For validated cases where the customer has received an incorrect, damaged, defective, or misdescribed product, Trishnaé will arrange the appropriate replacement or resolution at no additional shipping cost to the customer, subject to verification.

4.9 Any additional payment made towards a higher-value replacement item will be processed at the time of submitting the exchange request.

5.1 The following products are not eligible for exchange:

a. Products marked as Final Sale;

b. Products clearly marked as non-exchangeable on the product page before purchase;

c. Products purchased using a promotional code where it was clearly stated at the time of use that the order would not be eligible for exchange;

d. Products that have been worn, washed, used, altered, damaged, or tampered with;

e. Products returned without original tags, labels, hangtags, security tags, or packaging elements required for verification;

f. Products with stains, makeup marks, deodorant marks, perfume, odour, sweat marks, damage, or signs of wear;

g. Products returned after the 14-day exchange window; and

h. Products not purchased directly from www.trishnae.com.

5.2 Products marked as Final Sale, non-exchangeable, or purchased using a no-exchange promotional code will not be eligible for customer-requested exchanges for fit, size, colour, style, height, or preference.

5.3 This exclusion does not apply where a product is received in a damaged, defective, incorrect, or misdescribed condition, subject to verification by Trishnaé.

6.1 To request an exchange, please log in to your Trishnaé account and go to My Account > Orders.

6.2 Select the relevant order and click Exchange.

6.3 You will be asked to select the item(s) from that order that you would like to exchange.

6.4 You will then be asked to select your preferred replacement item(s), subject to availability.

6.5 The selected replacement item(s) must be of equal or higher value than the item(s) being exchanged. If the replacement item(s) are of a higher value, you will be required to pay the difference at the time of submitting the exchange request.

6.6 If the total value of the selected replacement item(s) is below ₹5,000, replacement shipping charges will be calculated automatically at checkout based on the delivery address provided by you.

6.7 Once the exchange request is submitted, we will review the request and arrange reverse pick up where service is available.

6.8 Once the original item(s) reach us, they will go through a quality inspection. Inspection under this clause will ordinarily be completed within 2–3 Business Days of the original item(s) being received at our facility.

6.9 The item(s) must be unused, unworn, unwashed, unaltered, free from stains, marks, odour, damage, perfume, makeup, deodorant, sweat marks, or signs of wear, and must be returned with all original tags, labels, hangtags, and security tags intact.

6.10 If the exchange request is approved after inspection, we will process and dispatch your selected replacement item(s). You will receive tracking details once the replacement order has been shipped.

6.11 If the exchange request is not approved after inspection, the selected replacement item(s) will not be dispatched. The original item(s) may be returned to you.

6.12 If any additional amount was paid towards a higher-value replacement item and the exchange is rejected after inspection, the additional amount paid for the replacement item will be refunded to the original payment method, where applicable. Such refunds shall be governed by our Cancellation and Refund Policy.

6.13 Replacement item(s) received through an exchange will not be eligible for another exchange.

6.14. Trishnaé will send email/SMS/WhatsApp notifications at each key stage of the exchange process (request received, pickup scheduled, item received, inspection outcome, replacement dispatched) so the customer can track status without needing to contact support.

7.1 Exchanges are currently not available for international orders due to customs, duties, and cross-border logistics limitations. This does not affect a customer's right to a replacement, or refund under Clauses 7.3–7.6 for products received in a damaged, defective, incorrect, or misdescribed condition.

7.2 Customers placing international orders are requested to review the size guide, product measurements, fit notes, and product details carefully before placing an order.

7.3 If an international order is received in a damaged, defective, incorrect, or misdescribed condition, please contact us at hello@trishnae.com within 24 hours of delivery with your order number, clear photographs, and a description of the issue.

7.4 An unboxing video is strongly recommended for damaged, tampered, or incorrect deliveries, as it helps us verify the issue more efficiently.

7.5 Once the issue is verified, Trishnaé will offer an appropriate resolution, which may include replacement, refund, or another remedy in accordance with applicable law and product availability.

7.6 Customs duties, import taxes, clearance fees, currency conversion charges, or any other international charges paid by the customer are not refundable by Trishnaé, unless required under applicable law.

7.7. The customer, as importer of goods, is solely responsible for any customs duties, import taxes, VAT/GST, and clearance formalities applicable in the destination country.

7.8. If an exchange shipment is returned to Trishnaé because it was refused, unclaimed, or held by customs due to non-payment of duties by the customer or incorrect/incomplete address information provided by the customer, Trishnaé may, at its discretion, (a) re-ship the item on payment of fresh shipping and duty costs by the customer or cancel the shipment and under such circumstances, customer shall not be entitled for refund.

7.9. Processing timelines for international claims under this Section may be longer than domestic timelines due to cross-border logistics, customs clearance, and courier transit times.

8.1 If you receive a damaged, defective, incorrect, or misdescribed product, please contact us at hello@trishnae.com within 24 hours of delivery.

8.2 Please include the following details in your email:

a. Order number;

b. Clear photographs of the product, packaging, and shipping label;

c. A brief description of the issue; and

d. An unboxing video, where available.

8.3 An unboxing video is strongly recommended, especially for damaged, opened, tampered, or incorrect parcels, as it helps us verify the issue quickly.

8.4 If an unboxing video is not available, Trishnaé may still review the claim based on photographs, courier records, packaging condition, internal quality check records, and other available evidence.

8.5 Once the issue is verified, Trishnaé will arrange a suitable resolution at no additional shipping cost to the customer. This may include replacement, refund, or another remedy in accordance with applicable law and product availability.

8.6 Minor variations in colour, texture, weave, print placement, or finish may occur due to the nature of fabrics, hand processes, photography, lighting, or screen settings. Such minor variations will not be treated as defects.

8.7 Damage caused after delivery due to misuse, incorrect washing, improper handling, alteration, wear and tear, or failure to follow care instructions will not be treated as a product defect.

9.1 Reverse pickup will be arranged by Trishnaé wherever courier service is available.

9.2 If reverse pickup is not available for your location, you may be requested to self-ship the product to the address provided by our customer care team.

9.3 Please do not self-ship any product without receiving confirmation and return instructions from Trishnaé.

9.4 We recommend returning the item(s) in the original Trishnaé packaging wherever possible.

9.5 Reusing the original packaging helps protect the garment during return transit and supports our effort to reduce unnecessary packaging waste.

9.6 If the original packaging is no longer available, please ensure the item(s) are packed securely in a strong, suitable shipping box or mailer that protects the garment from damage during transit.

9.7 Please do not return item(s) in loose, damaged, low-quality, or unsuitable packaging.

9.8 Trishnaé will not be responsible for damage caused to returned item(s) during transit due to inadequate or unsuitable return packaging.

9.9 If returned item(s) arrive damaged because they were not packed securely, the exchange request may not be approved, and the item(s) may be returned to you.

9.10 For self-shipped returns, the customer is responsible for ensuring that the parcel reaches Trishnaé safely, unless otherwise agreed in writing by Trishnaé.

9.11 Customers are requested to retain the courier receipt and tracking details until the exchange request is completed.

10.1 All returned item(s) will go through a quality inspection once received by Trishnaé.

10.2 Inspection may include checking the garment condition, tags, labels, security tags, packaging, stains, odour, signs of use, damage, alteration, washing, and completeness of the returned item(s).

10.3 Trishnaé reserves the right to approve or reject an exchange request if the returned item(s) do not meet the eligibility conditions stated in this Policy.

10.4 If an exchange is rejected after inspection, we will inform you of the reason and return the original item(s) to you.

10.5 In such cases, the selected replacement item(s) will not be dispatched.

10.6 If the exchange is rejected due to the customer returning worn, used, damaged, altered, washed, incomplete, or tampered item(s), Trishnaé may require the customer to bear any further shipping costs for returning the original item(s), unless otherwise decided by Trishnaé.

11.1 Exchanges are subject to product availability at the time of submitting the exchange request.

11.2 Adding a replacement item to your exchange request does not guarantee availability until the request is reviewed and processed.

11.3 If your selected replacement item becomes unavailable before the exchange is completed, our team will contact you to help select another eligible replacement item.

11.4 If no suitable replacement is available, Trishnaé may offer refund, or another appropriate resolution depending on the nature of the case and applicable law.

12.1 Trishnaé reserves the right to refuse, cancel, or restrict exchange requests where we have reasonable grounds to suspect misuse of this Policy.

12.2 Misuse may include, but is not limited to:

a. Repeated exchange requests that appear excessive or inconsistent with normal use;

b. False claims of damage, defect, or incorrect delivery;

c. Returning used, worn, altered, washed, or damaged products as unused;

d. Tampering with tags, labels, security tags, packaging, or product condition;

e. Abuse of promotional codes or exchange processes;

f. Attempted resale or commercial use of products purchased for personal use; or

g. Abusive, threatening, or inappropriate communication with Trishnaé’s team.

12.3 Any decision to refuse or restrict an exchange request will be made after reasonable review of the order history, product condition, customer communication, and available evidence.

12.4. In cases of confirmed misuse or fraud, Trishnaé reserves the right to suspend or terminate the customer's account, decline future orders from that customer, and/or pursue any other lawful remedy available to it as per the Terms of Use and other policies of Trishnaé.

13.1 For exchange-related queries, please contact us at hello@trishnae.com.

13.2 Please include your order number in all communication so we can assist you more efficiently.

13.3 We aim to respond to exchange-related queries within 2 business days, excluding Sundays and public holidays.

14.1 Trishnaé reserves the right to approve or reject any exchange request that does not meet the eligibility criteria stated in this Policy.

14.2 Exchanges are subject to product availability, inspection approval, and the conditions stated in this Policy.

14.3 Slight variations in colour, texture, weave, print placement, or finish may occur due to fabric nature, photography, lighting, screen settings, and hand processes. Such variations are not treated as defects.

14.4 This Policy may be updated from time to time. The updated version will be published on this page.

14.5 By placing an order on www.trishnae.com, you agree to this Exchange Policy.

15.1. This Policy is governed by and interpreted in accordance with the laws of India.

15.2. Subject to applicable consumer protection laws and any mandatory legal rights available to customers, the courts at Bengaluru, Karnataka, India shall have exclusive jurisdiction over disputes arising from or relating to this Policy, use of the website, or purchases made through www.trishnae.com

15.3. Nothing in this clause limits any rights available to customers under applicable consumer protection laws.