Privacy Policy

1.1 This Privacy Policy explains how Trishnae Apparel Private Limited (“Trishnaé”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects personal information when you use our website, www.trishnae.com.

1.2 This Policy applies to all visitors, customers, account holders, and users who access our website, create an account, place an order, contact us, submit a review, or subscribe to marketing communication.

1.4 By using our website, creating an account, placing an order, or sharing information with us, you acknowledge that your personal information will be handled in accordance with this Privacy Policy.

1.5 This Policy should be read together with our Terms & Conditions, Shipping & Delivery Policy, Exchange Policy, and Cancellations & Refund Policy.

1.6 www.trishnae.com is a digital property operated and owned by Trishnae Apparel Private Limited. We are committed to protecting and respecting your Privacy. We do collect your personal information and process your personal data in accordance with the Information Technology Act, 2000 (also known as ITA-2000, or the IT Act), Digital Personal Data Protection Act, 2023 and other national and state laws which relate the processing of your personal data.

1.7 We collect your information in order to provide and continually improve our services. Our Privacy Policy is subject to change at any time without a notice, to make sure you are aware of any changes, please review this Policy periodically. All the Independent Partners and Delivery Partners who are working with or for us, or who have access to personal information, will be expected to read and comply with this Policy. No third-party may access or process sensitive personal information held by us without having first entered into a Confidentiality Agreement.

2.1. Definitions, for the purposes of this Privacy Policy:

2.1.1. “Account” means an account created by You to access our website or parts of our website to make a purchase.

2.1.2. “Business”, refers to the Company as the legal entity that collects Consumers' personal information and determines the purposes and means of the processing of Consumers' personal information, or on behalf of which such information is collected and that alone, or jointly with others, determines the purposes and means of the processing of consumers' personal information, that does business.

2.1.3. “Company” (referred to as either "the Company", “Trishnaé”, "We", "Us" or "Our" in this Agreement) refers to Trishnae Apparel Private Limited.

2.1.4. “Country” refers to India.

2.1.5. “Cookies” are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

2.1.6. “Device” means any device that can access our website such as a computer, a cell phone or a digital tablet.

2.1.7. “Personal Data” is any information that relates to an identified or identifiable individual.

2.1.8. Personal Data means any information relating to You such as a name, an identification number, location data, online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity.

2.1.9. “Usage Data” refers to data collected automatically, either generated by the use of the website itself (for example, the duration of a page visit).

2.1.10. “Website” refers to www.trishnae.com.

2.1.11. “You” means the Individual, Customer, Company, Group, Organization, Entity who is accessing or using our website, or the company, or other legal entity on behalf of which such individual is accessing or using our website or making a purchase, as applicable.

2.2. Interpretation: The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

3.1 We collect information needed to operate our website, manage customer accounts, process orders, arrange delivery, provide customer support, manage exchanges and cancellations, prevent misuse, and comply with legal requirements.

3.2 More particularly, the information we may collect includes Personal Data:

a. Name, email address, and phone number;

b. Billing and shipping address;

c. Account details and login-related information;

d. Order history, payment status, and transaction reference details;

e. Shipping, tracking, exchange, cancellation, refund, and support request details;

f. Customer communication history;

g. Reviews, ratings, or feedback submitted by you;

h. Marketing subscription and preference details;

i. Any other information you choose to share with us.

3.3 Usage Data:

3.3.1. Usage Data is collected automatically when using the website.

3.3.2. Usage Data may include information such as your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

3.3.3. When you access the website by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

3.3.4. We may also collect information that your browser sends whenever you visit our website or when you access the website by or through a mobile device.

4.1 We obtain the categories of personal information listed above from the following categories of sources:

4.1.1. Directly from You. For example, from the details you provide while making purchase, preferences you express or provide while making purchase, or from Your use of website.

4.1.2. Indirectly from You. For example, from observing your activity on our website.

4.1.3. Automatically from You. For example, through cookies we or our Service Providers set on your device as you navigate through our website.

4.1.4. From Service Providers. For example, third-party vendors to monitor and analyze the use of our website, third-party vendors for payment processing, or other third-party vendors that we use to provide the Service to You.

5.1 Trishnaé does not currently offer guest checkout. Customers are required to create or use an account to place orders on www.trishnae.com.

5.2 Account information may include your name, email address, phone number, password or login credentials, saved addresses, order history, exchange history, cancellation history, and support history.

5.3 Passwords are handled through our website platform and security systems. We do not have access to your full password in readable form.

5.4 You are responsible for keeping your account login details confidential. If you believe your account has been accessed without permission, please contact us at hello@trishnae.com.

6.1 We may use your information to:

a. Create and manage your customer account;

b. Process, confirm, and fulfil orders;

c. Arrange shipping, tracking, delivery, reverse pickup, and courier coordination;

d. Send order, payment, dispatch, exchange, cancellation, refund, and support-related emails;

e. Verify payments and prevent fraud or policy misuse;

f. Manage exchanges, cancellations, refunds, refused deliveries, failed deliveries, and customer claims;

g. Respond to customer queries, complaints, and grievances;

h. Publish moderated product reviews, where approved;

i. Improve website performance, customer experience, and product offering;

j. Remember preferences such as login status, cart contents, currency display, and website settings;

k. Conduct analytics, security checks, troubleshooting, and fraud prevention;

l. Send marketing emails only where you have opted in or where permitted by law;

m. Meet legal, tax, accounting, audit, and regulatory requirements; and

n. Protect the rights, safety, property, and legal interests of Trishnaé, customers, and website users.

6.2 Particularly, we may use Personal Data for the following purposes: To provide and maintain our Website and Service; To manage Your Account; For the performance of a contract; To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication; To provide you with news, special offers and general information about other products and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information; To manage your requests; For business transfers; We may share your information with Our affiliates; With business partners; With delivery partners; We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our website, products, services, marketing and your experience.

6.3 More particularly, we may use your personal information for the following purposes:

6.3.1. To provide you functionality with the extension/plug-ins and Services;

6.3.2. To analyse trends for how Site is used;

6.3.3. To help personalize your experience of the Products and the Site;

6.3.4. To process or facilitate payments for Purchase;

6.3.5. To contact you in connection with your Purchase;

6.3.6. To perform internal operations necessary to provide our Services, troubleshooting software bugs and operational problems, to conduct data analysis, testing, research, and to monitor and analyse usage and activity trends;

6.3.7. To personalize the content and features you see when you visit our website;

6.3.8. To respond to your questions and assist with problems with your purchase;

6.3.9. To assist you when you contact our customer support services, including a) Direct your questions to the appropriate customer support person, b) Investigate and address your concerns, c) Monitor and improve our customer support responses;

6.3.10. For product development. This allows us to improve and enhance the safety and security of our website, develop new features and products.

7.1 Trishnaé sends order-related updates by email. These may include order confirmation, payment confirmation, dispatch updates, exchange updates, cancellation updates, refund updates, and customer support replies.

7.2 Order-related emails are necessary for us to process and fulfil your purchase. They are separate from marketing communication.

7.3 Courier partners, shipping aggregators, or logistics service providers may contact you directly regarding delivery status, delivery attempts, OTP verification, customs queries, address clarification, delivery coordination, or return-to-origin updates.

7.4 Such courier communication may be sent by email, SMS, WhatsApp, phone call, or other channels used by the courier or logistics provider. Trishnaé does not control the exact communication methods used by courier partners.

7.5 Marketing communication is separate from order-related communication. We will send marketing emails, newsletters, launch updates, offers, or promotional communication only where you have opted in or where permitted by law. We use your personal information to send you marketing by post, telephone, social media platforms, email, SMS, application notifications and silent notifications to track installation status of the application. We may also use your personal information to carry out online paid marketing activities in the nature of retargeting.

7.6 We also use technology to help us understand your personal preferences and interests so that we can send recommendations and marketing communications that are likely to be of more interest to you. Using technology in this way is sometimes known as profiling.

7.7 You may unsubscribe from marketing emails at any time using the unsubscribe option in the email or by contacting hello@trishnae.com. Unsubscribing from marketing will not affect order-related, account-related, legal, or support communication.

8.1. We will not send you any unsolicited marketing or promotional email without your permission. Even after you have given permission you may opt-out of receiving such marketing or promotional emails by following the instructions in those messages. Please note that, we may continue to send you essential messages such as updates and notifications related to the information about your account.

8.2. Please note that any opt out is specific to the browser you use. You may need to opt out on every browser that you use.

8.3. Website: You can opt out of receiving ads that are personalized as served by our Service Providers.

8.4. The opt out will place a cookie on your computer that is unique to the browser you use to opt out. If you change browsers or delete the cookies saved by your browser, you will need to opt out again.

8.5. Mobile Devices: Your mobile device may give you the ability to opt out of the use of information about the apps you use in order to serve you ads that are targeted to your interests:

8.5.1. "Opt out of Interest-Based Ads" or "Opt out of Ads Personalization" on Android devices

8.5.2. "Limit Ad Tracking" on iOS devices.

9.1 Payments on www.trishnae.com are processed through Razorpay.

9.2 Trishnaé does not store full card numbers, CVV, full net banking credentials, UPI PINs, or sensitive payment authentication details.

9.3 We may receive limited payment-related information such as payment status, transaction ID, payment method type, refund reference, and payment confirmation details for order processing, accounting, refunds, fraud prevention, and customer support.

9.4 Razorpay, banks, card issuers, UPI providers, or other payment system participants may process payment information in accordance with their own policies and applicable law.

10.1 Our website uses cookies, plugins, and similar technologies to operate, secure, improve, and personalise the website experience. More particularly, we use Cookies and similar tracking technologies to track the activity on Our website and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service.

10.2 Cookies and website tools may be used for account login, cart and checkout functionality, currency display, website security, fraud prevention, analytics, performance, troubleshooting, marketing, retargeting, and remembering customer preferences.

10.3 A cookie is a small file placed on your Device. You can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent. Some cookies are necessary for the website to function correctly. If you disable necessary cookies, parts of the website may not work properly, including account login, cart, checkout, or payment functions.

10.4 Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on your personal computer or mobile device when you go offline, while Session Cookies are deleted as soon as you close your web browser. We use both Session and Persistent Cookies for the purposes of providing you with products available through the Website and to enable you to use some of its features. Necessary / Essential Cookies help to authenticate users and prevent fraudulent use of user accounts. Functionality Cookies allow us to remember choices you make when you use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you use the Website.

10.5 We may use third-party platforms, plugins, hosting providers, security tools, analytics tools, marketing tools, email tools, review tools, payment tools, and shipping tools to operate the website.

10.6 These third-party services may process limited information where necessary for the service they provide. Their use of information may also be governed by their own privacy policies.

10.7 Web Beacons - Certain sections of our website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

11.1 We do not sell your personal information.

11.2 We may share your information only where necessary for business, operational, legal, or customer service purposes.

11.3 We may share information with:

a. Razorpay and other payment system participants for payment and refund processing;

b. Shipping aggregators, courier partners, and logistics service providers for delivery, tracking, reverse pickup, failed delivery, and return-to-origin purposes;

c. Website platforms, plugins, hosting providers, technical service providers, security tools, analytics tools, marketing tools, and email service providers;

d. Customer support, review, form, and fraud prevention tools;

e. Accountants, auditors, tax advisors, legal advisors, insurers, or professional service providers;

f. Any other party where necessary to protect Trishnaé’s rights, prevent fraud, enforce our policies, or respond to legal claims.

11.4 We share only the information reasonably required for the relevant purpose.

11.5. Data requests from Law Enforcement Agency:

12.1 We do not share any information that directly identifies you with any third party, except in the following limited cases –

12.1.1. As required to comply with applicable law or regulation, or to comply with law enforcement, Government authorities, regulators, courts, law enforcement, or other authorities where required by law;

12.1.2. To respond to claims and/or legal process;

12.1.3. To protect our rights or our property, or to enforce our Terms and Conditions;

12.1.4. To help ensure the safety of the public or an individual;

12.1.5. To prevent behaviour that is (or that we think may be) illegal or unethical;

12.1.6. With your consent, or at your request or direction; or

12.1.7. As otherwise set forth in this Policy

13.1. We may also share your Personal Information externally with other third-party service providers, which might include, but is not necessarily limited to the companies who provide us with third party services, payment provider, business entities, hosts that provide email address management and communication contact services, delivery partners, network equipment and application management providers and hosting entities, credit and debit card payment gateways and processors and other service providers which may be involved in the other types of services and activities otherwise discussed in this privacy policy.

13.2. We may also share your Personal Information for the purposes including but not limited to the below:

13.2.1. When we are required to provide information in response to a subpoena, court order, or other applicable law or legal process.

13.2.2. When we have a good faith belief that the disclosure is necessary to prevent or respond to fraud, defend our apps or websites against attacks, or protect the property and safety of Trishnaé.

13.2.3. If we merge with or are acquired by another company, sell, or business units, or if all or a substantial portion of our assets are acquired by another company. In those cases, your information will likely be one of the assets that is transferred.

13.3. Further, you agree that may transfer the anonymous information we collect in the event of any corporate restructuring or any sale, assignment, or transfer of substantially all of its rights in Trishnaé.

13.4. Some elements on the Site, such as any sponsored links advertising, are supplied to us by third parties under contract. We may supply some of your Personal Information to those third parties including complying with google API Services, In case you have any query regarding removal and/ deletion of such contact you can write to us.

14.1. We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

14.2 We may retain information for order processing, account management, exchanges, cancellations, refunds, customer support, legal records, tax and accounting records, audit requirements, fraud prevention, dispute handling, website security, grievance redressal, consent records, and enforcement of our policies.

14.3 We may retain certain records even after account closure or deletion requests where required for legal, tax, accounting, fraud prevention, dispute resolution, or business record purposes.

14.4 We take reasonable technical, organisational, and operational measures to protect personal information from unauthorised access, misuse, loss, alteration, disclosure, or destruction.

14.5 However, no website, internet transmission, payment system, email system, plugin, platform, or digital storage method can be guaranteed to be completely secure.

14.6 If we become aware of a personal data breach or security incident affecting personal information, we will assess the incident and take reasonable steps to contain, investigate, and address it. Where required by law, we will notify the relevant authority and affected individuals.

14.7. More particularly, we retain the Personal Information collected where an ongoing legitimate business requires retention of such Personal Information. In the absence of a need to retain your Personal Information as specified herein, we will either delete or aggregate your Personal Information or, if this is not possible then We will securely store your Personal Information and isolate it from any further processing until deletion is possible.

14.8. We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our website, or We are legally obligated to retain this data for longer time periods.

15.1. Your Personal Information and files including their backups are stored on our servers and the servers of companies we hire to provide services to Us. Your Personal Information may be transferred across national borders because we may have servers located outside India, and the companies we hire to help us run our business may be located in different countries around the world.

15.2. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

15.3. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

15.4. We take due care to protect Users data. Technical measures are in place to prevent unauthorized access to data and against accidental loss or destruction of, or damage to, data. The employees who are dealing with the data have been trained to protect the data form any illegal or unauthorized usage. We work to protect the security of your information during the transmission, this allows sensitive information such as credit card and numbers, and login credentials to be transmitted securely.

15.5. We process Payment through Third Party Payment Gateway; you shall be governed by their Policy as well as this Privacy Policy. Also, we do not collect and store information of any Debit or Credit Card of users.

15.6. We take reasonable steps to help protect your personal information in an effort to prevent the loss, misuse, and unauthorized access, disclosure alteration and destruction. It is your responsibility to protect your usernames and password to help prevent anyone from accessing or abusing your accounts.

15.7. We take steps to ensure that when your personal information is transferred internationally, it is subject to appropriate safeguards in accordance with data protection laws. Often, these safeguards include contractual safeguards. More information about these safeguards (including copies, where relevant) can be obtained by contacting us.

16.1 Customers may submit reviews, ratings, feedback, or testimonials through our website or other communication channels.

16.2 Reviews submitted on the website may be moderated before publication.

16.3 We may choose not to publish or may remove reviews that are abusive, offensive, misleading, false, defamatory, discriminatory, irrelevant, promotional, spam, unlawful, or unrelated to the product or customer experience.

16.4 Where a review is published, we may display the review text, rating, product name, and customer name, first name, initials, or display name, depending on the information submitted and website settings.

16.5 Trishnaé will not use customer photographs, videos, tagged posts, social media content, or personal images for marketing, reposting, advertising, or promotional purposes without written consent from the customer.

16.6 Written consent may be obtained by email, direct message, or another written communication channel. Trishnaé may retain consent records for internal compliance and brand protection.

17.1 www.trishnae.com may be accessed by customers and visitors from India and other countries.

17.2 Some of our service providers, plugins, payment systems, analytics tools, hosting providers, courier partners, or technology partners may process or store information outside India.

17.3 By using our website or placing an order, you acknowledge that your information may be processed, stored, or transferred outside your location, where permitted under applicable law.

18.1 We recognize the importance of children's safety and privacy. We do not request, or knowingly collect, any personally identifiable information from children under the age of 18. Our website is intended for use by individuals who are 18 years of age or older.

18.2 If you are under 18, you may use the website or place an order only with the consent and supervision of a parent or legal guardian.

18.3 We do not knowingly collect personal information from children for behavioural tracking, targeted advertising, or profiling.

18.4 If we become aware that personal information has been collected from a child without appropriate consent or supervision, we may take steps to delete or restrict such information where required by law.

18.5 If a parent or guardian becomes aware that his or her child has provided us with Personal Information, he or she should write to us at the details given in the Contact Us clause.

19.1 Subject to applicable law, you may contact us to:

a. Access personal information we hold about you;

b. Correct or update inaccurate or incomplete personal information;

c. Withdraw consent where processing is based on consent;

d. Request deletion of personal information, where legally permitted;

e. Opt out of marketing communication;

f. Raise a privacy-related complaint or grievance; or

g. Ask questions about how your personal information is handled.

19.2 Requests may be sent to hello@trishnae.com. We may need to verify your identity before processing certain requests. Withdrawal of consent or deletion of information may affect our ability to provide certain services. For example, we may be unable to complete an active order, exchange, refund, delivery, or dispute without the required information.

19.5 Certain information may need to be retained where required for legal, tax, accounting, fraud prevention, dispute resolution, or business record purposes.

20.1 Your Personal Information is extremely important to us. Your information resides on a secure server that only selected personnel have access to. In addition to our precautions, it is important that you do not share your password with anyone. Although we try our best to protect your information, we cannot eliminate security risks associated with Personal Information.

20.2 The right to delete Personal Data. You have the right to request the deletion of your Personal Data, subject to certain exceptions. Once we receive and confirm our request, we will delete (and direct Our Service Providers to delete) your personal information from our records, unless an exception applies. We may deny your deletion request if retaining the information is necessary for Us or Our Service Providers to:

20.2.1. Complete the transaction for which we collected the personal information, provide a product that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.

20.2.2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.

20.2.3. Debug products to identify and repair errors that impair existing intended functionality.

20.2.4. Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.

20.2.5. Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.

20.2.6. Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with Us.

20.2.7. Comply with a legal obligation.

20.2.8. Make other internal and lawful uses of that information that are compatible with the context in which You provided it

20.3 You may exercise your rights of access, rectification, cancellation and opposition by contacting Us. Please note that we may ask you to verify your identity before responding to such requests. If you make a request, we will try our best to respond to you as soon as possible.

20.4 Your Rights under the DPDP: We undertake to respect the confidentiality of your Personal Data and to guarantee you can exercise your rights. You have the right under this Privacy Policy, and by law if you are within the Indian territory, to:

20.4.1. Request access to Your Personal Data.

20.4.2. Request correction of the Personal Data

20.4.3. Object to processing of Your Personal Data.

20.4.4. Request erasure of Your Personal Data.

20.4.5. Request the transfer of Your Personal Data.

20.4.6. Withdraw Your consent.

20.5 In any case, we will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

21.1 For privacy-related concerns, complaints, or grievances, you may contact:

Grievance Officer: Sunandini Pereddy

Designation: Grievance Officer, Trishnae Apparel Private Limited

Email: hello@trishnae.com

Address: Suraksha Fair Fiew L/O Belathur (TC-123), Kadugodi, Bangalore, Karnataka, India, 560067

21.2 Please include your name, contact details, order number if applicable, and a clear description of your concern. We will acknowledge grievances within 48 hours of receipt.

21.3 We will aim to resolve grievances within one month from the date of receipt, subject to the nature of the complaint, availability of information, verification requirements, third-party dependency, courier investigation, payment provider timelines, or legal requirements.

22.1 Our website may contain links to third-party websites, payment pages, courier tracking pages, social media platforms, plugins, or external services.

22.2 This Privacy Policy does not apply to third-party websites or services.

22.3 Trishnaé is not responsible for the privacy practices, content, security, policies, or actions of third-party websites or services.

23.1 Trishnaé may update or modify this Privacy Policy from time to time. The updated version will be published on this page with the latest effective date, where applicable.

23.2 Continued use of the website after changes are published will be treated as acknowledgement of the updated Privacy Policy.

24.1 For any questions about this Privacy Policy or how your personal information is handled, please contact us at hello@trishnae.com.

24.2 Legal Entity: Trishnae Apparel Private Limited

Website: www.trishnae.com

Registered Office: Suraksha Fair Fiew L/O Belathur (TC-123), Kadugodi, Bangalore, Karnataka, India, 560067