Frequently Asked Questions

Yes. Trishnaé currently requires customers to create or sign in to an account before completing an order. Your account allows you to view orders, save fit information, track deliveries and submit eligible cancellation or exchange requests.

Your order is confirmed after payment has been completed successfully and the order has been accepted by Trishnaé. You will receive an order confirmation using the contact details associated with your account.

Available prepaid payment methods are displayed securely at checkout and may include cards, UPI, net banking and supported wallets. Payment availability may vary by location and payment provider.

No. Trishnaé does not currently offer Cash on Delivery. All orders must be prepaid using one of the payment methods available at checkout.

Please check your order carefully before completing payment. Once an order has been placed, changes cannot be guaranteed. Where the order is still eligible for cancellation, you may submit a cancellation request through My Account → Orders and place a new order after approval.

An order may occasionally be cancelled because of stock unavailability, payment-verification concerns, an incorrect price or product listing, delivery-serviceability issues, suspected misuse or another valid operational reason. Where payment has been received and a refund is applicable, it will be returned to the original payment method.

Trishnaé garments are offered in sizes S, M, L and XL, with each size available in Petite, Regular and Tall height options, subject to product availability.

These options adjust the garment’s vertical proportions to provide a more suitable fit for different heights. The specific measurements and recommended height guidance should be reviewed on the relevant product page before ordering.

Use the garment measurements, size guide, product fit notes and Trishnaé Fit Quiz available on the product page. We recommend relying on the listed measurements rather than the size label alone, particularly when ordering internationally.

The Fit Quiz compares the measurements you provide with the available size and height combinations for the selected product. It may provide a recommended match, the closest available match or advise that there is no confident match.

No sizing tool can guarantee an identical fit for every customer. Body shape, fabric, garment construction and personal fit preference can all affect how a garment feels. The Fit Quiz should be used together with the garment measurements and fit information on the product page.

The available size options depend on the product configuration shown on its page. Where separate sizing is available for individual components, the product page or Fit Quiz will display those options before you add the set to your basket.

Trishnaé sizing follows the measurements provided on each product page and may differ from size labels used by other brands or countries. International customers should compare their measurements with the garment dimensions rather than relying solely on the letters S, M, L or XL.

Domestic orders are typically dispatched within 2–3 business days after order confirmation. After dispatch, delivery generally takes 3–7 business days, depending on the location and courier serviceability.

International orders are typically dispatched within 3–5 business days. After dispatch, delivery generally takes 7–14 business days, depending on the destination, courier operations, customs clearance and local delivery processes.

No. Dispatch and delivery periods are estimates. Public holidays, high-volume periods, weather, courier disruption, customs processing and other circumstances outside Trishnaé’s control may cause delays.

Complimentary domestic shipping is available on orders above ₹5,000. For domestic orders below ₹5,000, the delivery charge is calculated automatically using the delivery address and displayed at checkout before payment.

International shipping charges are calculated automatically at checkout using the destination address. Customs duties, import taxes and clearance fees imposed by the destination country are not included unless expressly stated.

Once your order has been dispatched, tracking information will be sent through an available contact method such as email, SMS or WhatsApp. You can also review your order information through My Account → Orders.

Contact hello@trishnae.com immediately with your order number and the requested address. A change can only be considered before the order enters the shipping stage and remains subject to courier serviceability and operational feasibility.

Trishnaé may request an alternative serviceable address. Where no suitable address is available, the affected order may be cancelled and an applicable refund processed to the original payment method.

Check with household members, reception staff, neighbours or any secure delivery location first. Then contact Trishnaé promptly with your order number and tracking details so the delivery can be reviewed with the courier partner.

Do not accept a visibly opened or severely damaged parcel where refusal is reasonably possible. Take photographs of the parcel, shipping label and packaging, and contact hello@trishnae.com promptly. Recording an unboxing video is strongly recommended.

Trishnaé does not offer change-of-mind returns or refunds for fit, colour, style or size preference. Eligible domestic orders may instead qualify for a one-time exchange under the Exchange Policy.

A domestic exchange may be requested for an eligible product that does not fit as expected, for another size or height option, or for another eligible item available on the website.

An exchange request must be submitted within 14 days from the date of delivery.

Each order is eligible for one exchange request only. Multiple eligible items from the same order may be included in that one request.

Sign in and go to My Account → Orders. Open the relevant order, select Exchange, choose the eligible item or items and select the preferred replacement, subject to availability.

No. A customer-selected replacement must be of equal or higher value than the item being exchanged.

You will be asked to pay the price difference when submitting the exchange request. A replacement order will proceed only after the required additional payment has been completed successfully.

For an approved domestic exchange, Trishnaé will arrange and bear the reverse-pickup cost where courier service is available.

Replacement delivery is complimentary where the total value of the selected replacement items is ₹5,000 or above. Below ₹5,000, the applicable replacement-delivery charge will be calculated using the delivery address.

It must be unused, unworn, unwashed and unaltered, with all original tags, labels, security tags, accessories and components intact. Items with stains, fragrance, makeup, deodorant marks, damage or signs of wear will not be accepted.

Products sold as a set, co-ord, suit set or bundled outfit may need to be returned with all components together. A partial exchange of a set will only be possible where Trishnaé specifically permits it.

The returned item will be inspected after it reaches Trishnaé. Inspection is ordinarily completed within 2–3 business days. If approved, the replacement will be processed and tracking information sent after dispatch.

No. An item received as part of an exchange is not eligible for another customer-requested exchange.

Routine size, fit, height or preference exchanges are currently unavailable for international orders because of customs and cross-border logistics limitations.

A cancellation may be requested only before the order enters the shipping stage. Once packing and dispatch activity has begun, a cancellation cannot be accepted.

Sign in and go to My Account → Orders, open the relevant order and select Cancel Order. You will be asked to provide a cancellation reason before submitting the request.

No. Every cancellation request is reviewed by Trishnaé. It is approved only after confirming that the order has not entered the shipping stage. You will normally receive a decision within 48 hours, excluding Sundays and public holidays.

An order may be treated as being in the shipping stage once packing has progressed for dispatch, a courier pickup has been arranged, an AWB or shipping label has been generated, the parcel has been handed to the courier, or tracking details have been created.

A partial cancellation may be possible where the selected item has not entered the shipping stage, even if another part of the order has progressed further. Eligibility will be reviewed by Trishnaé.

Trishnaé processes an approved refund within 5–7 business days. Your bank, card issuer, UPI provider or payment provider may require additional time before the amount appears in your account.

Approved refunds are returned only to the original payment method used for the purchase.

Shipping, customs, currency-conversion, banking and payment-provider charges are generally non-refundable unless the refund results from an error by Trishnaé or applicable law requires otherwise.

Refusing a dispatched parcel is not treated as an eligible cancellation. Where a parcel is returned because of refusal, customer unavailability, an incorrect address or non-payment of duties, the case will be reviewed after the parcel returns and passes inspection. Applicable logistics costs may be deducted where legally permitted.

Email hello@trishnae.com within 24 hours of delivery. Include your order number, a description of the issue and clear photographs of the product, packaging and shipping label.

An unboxing video is strongly recommended, particularly for damaged, opened, tampered or incorrect parcels, because it helps the issue to be verified more efficiently. A claim may still be reviewed using other available evidence where no video exists.

For a verified issue, Trishnaé’s first resolution will normally be a replacement, subject to availability and feasibility. A refund may be considered where a replacement is unavailable, not feasible or required under applicable law.

Minor differences in colour, texture, weave, print placement, embroidery or finish can arise from fabric characteristics, hand processes, photography, lighting and screen settings. These normal minor variations are not considered defects.

The customer is responsible for customs duties, import taxes, VAT or GST, clearance charges and similar destination-country fees. These are generally collected by the courier or customs authority and are not included in the product or shipping price unless expressly stated.

Depending on the destination country, the courier or customs authority may request identification, a tax or importer registration number, payment of duties or other documentation. Customers are responsible for providing accurate information promptly.

The parcel may be delayed, returned, abandoned, confiscated or destroyed by the relevant authority. Product, shipping and associated costs may not be refundable where the parcel cannot be returned to Trishnaé, except where applicable law requires otherwise.

Contact hello@trishnae.com within 24 hours of delivery with your order number, photographs and details of the issue. An unboxing video is strongly recommended. Once verified, Trishnaé will determine an appropriate replacement, refund or other remedy.

Follow the care instructions provided on the garment label and product page. Care requirements may differ according to the fabric, construction, embellishment or finish.

No. Some fabrics or detailing may require gentle washing, hand washing or professional dry cleaning. Always follow the instructions supplied for the individual garment.

Fabric composition and sustainability information vary by product. Review the Sustainability & Product Features section on the relevant product page for details applicable to that garment. We should avoid making one blanket sustainability claim across every product.

Trishnaé orders are quality checked and shipped from our studio or partner facility in India. Product-specific craftsmanship or production information may be included on the relevant product page.

Only the colours and options displayed as available on the relevant product page can currently be ordered. A different colour or personalised variation should not be assumed to be available unless Trishnaé expressly offers it for that product.

Email hello@trishnae.com. For order-related questions, include your order number and any relevant photographs or tracking information.

Trishnaé aims to respond within 2 business days, excluding Sundays and public holidays.

Sign in and open My Account → Orders. This is where you can review orders and access any cancellation or exchange action currently available for an eligible order.

Personal information is used to operate customer accounts, process payments and orders, arrange delivery, manage exchanges and cancellations, provide support, prevent fraud and meet legal obligations. Full details are available in the Privacy Policy.

No. Full card numbers, CVV details and card-expiry information are handled by the secure payment provider rather than stored by Trishnaé.