Cancellations & Refund Policy

“Cancellation” means the withdrawal of an Order before it enters the Shipping Stage, subject to approval by Trishnaé.

“Defective Product” means a Product having a manufacturing defect or quality issue.

“Incorrect Product” means a Product different from the Product ordered by the Customer.

“Misdescribed Product” means a Product materially different from its description on the Website.

“Original Payment Method” means the same payment instrument used by the Customer while placing the Order.

“Partial Cancellation” means cancellation of one or more items from a multi-item Order where the remaining items continue to be processed.

“Refund” means repayment of the purchase amount to the original payment method in accordance with this Policy.

The user acknowledges that the following terms and conditions shall be applicable upon cancellation of their order:

2.1 Orders can be cancelled only before the order enters the shipping stage.

2.2 For the purpose of this Policy, an order will be treated as having entered the shipping stage once any of the following steps have occurred:

a. The shipping label or AWB has been generated;

b. Courier pickup has been booked or scheduled;

c. The order has been packed and moved for dispatch;

d. The parcel has been handed over to the courier partner; or

e. Tracking details have been generated or shared.

2.3 Once an order has entered the shipping stage, cancellation requests cannot be accepted.

2.4 To initiate request for cancellation of an eligible order, please log in to your Trishnaé account and go to My Account > Orders.

2.5 Select the relevant order and click Cancel Order.

2.6 You will be asked to provide a reason for cancellation before submitting your request.

2.7 Once submitted, our team will review the order status and confirm you whether the cancellation can be approved or not within 48 hours of submission of cancellation request (excluding Sundays and public holidays).

2.8 Submission of a cancellation request does not automatically confirm cancellation. A cancellation is approved only once Trishnaé confirms that the order has not entered the shipping stage.

2.9 If the cancellation is approved, the refund will be processed only to the original source of payment method used at the time of purchase.

2.10. Where an order contains multiple items, cancellation may be permitted only in respect of the item(s) that have not yet entered the shipping stage. In such cases, the order will be treated as partially cancelled and a proportionate refund will be processed for the cancelled item(s) only.

By placing an order, the User expressly acknowledges and agrees that the following terms and conditions shall apply upon initiation of a refund in respect of such order:

3.1 Trishnaé does not offer refunds for change of mind, fit preference, colour preference, style preference, customer-selected size issues, or customer-led cancellation requests made after the order has entered the shipping stage. Customers seeking an exchange for size, fit, or colour (wherever offered) shall be governed by our separate Exchange Policy, the terms and conditions of which shall apply to the Customer upon submission of an exchange request.

3.2 Refunds are applicable only in the following situations:

a. The order is cancelled by the customer before it enters the shipping stage and the cancellation is approved by Trishnaé;

b. The product becomes unavailable after payment confirmation;

c. Trishnaé cancels the order due to stock unavailability, pricing error, payment verification issue, or other valid operational reason; or

d. A refund is required under applicable law for a damaged, defective, incorrect, misdescribed, or unavailable product.

3.3 Approved refunds will be processed by Trishnaé within 5–7 business days from the date the cancellation/refund request is approved.

3.4 Bank, card issuer, UPI, Razorpay, or payment provider timelines may vary. The time taken for the amount to reflect in the customer’s account is controlled by the customer’s bank or payment provider.

3.5 Refunds will be made only to the original payment method used at the time of purchase.

3.6 Trishnaé will not be responsible for any delay caused by banks, card issuers, payment gateways, UPI providers, or other third-party payment processors.

3.7 Shipping charges, international shipping charges, customs duties, import taxes, clearance fees, currency conversion charges, bank charges, or payment provider charges are non-refundable unless required under applicable law or unless the refund is due to an error by Trishnaé.

3.8 Approved refunds will be processed to the original payment method. For international orders, refunds will be processed in the original transaction currency wherever supported by the payment gateway. Currency conversion rates, foreign transaction fees, bank charges, card issuer charges, and payment provider charges are controlled by the customer’s bank, card issuer, or payment provider and are not refundable by Trishnaé under any circumstances.

3.9 Payment gateway fees, bank charges, currency conversion charges, and transaction charges are non-refundable unless required by applicable law or unless the refund is due to an error by Trishnaé.

4.1 The Customer acknowledges and agrees that, under the following circumstances, an order shall not be eligible for cancellation:

a. Orders that have entered the shipping stage;

b. Orders for which the shipping label or AWB has been generated;

c. Orders for which courier pickup has been booked or scheduled;

d. Orders that have been packed and moved for dispatch;

e. Orders that have been handed over to the courier partner;

f. Orders placed during limited-time launches;

g. Orders placed during final stock availability;

h. Orders for products clearly marked as non-cancellable on the product page; and

i. International orders once processing has begun.

4.2 Limited-time launch orders and final stock orders are non-cancellable because such orders are produced, allocated, packed, or processed within limited inventory windows.

4.3 Customers are requested to review product details, size guide, height options, pricing, delivery address, and order details carefully before placing a limited-time launch or final stock order.

4.4 Trishnaé reserves the right to reject cancellation requests that do not meet the conditions stated in this Policy.

5.1 In the unlikely event that a product becomes unavailable after payment confirmation, Trishnaé will contact you using the contact details provided at checkout.

5.2 Where the product is unavailable, Trishnaé may cancel the unavailable item or the full order, depending on the order status.

5.3 A full refund for the unavailable item will be processed to the original payment method.

5.4 If the full order is cancelled due to product unavailability, the full order amount paid to Trishnaé will be refunded to the original payment method.

5.5 Refunds for unavailable products will be processed by Trishnaé within 5–7 business days. Bank and payment provider timelines may vary.

6.1 International orders may be cancelled only before processing begins.

6.2 For the purpose of this Policy, processing for international orders may include order confirmation, inventory allocation, packing, export documentation, shipping label generation, courier booking, or any other preparation required for international shipment.

The customs duties, import taxes, and clearance charges levied by the destination country are payable by the customer directly to the customs authority or courier partner at the time of delivery, as applicable. Customers are responsible for being aware of and complying with the customs, import, and duty requirements of their destination country before placing an order.

6.3 Once processing has begun for an international order, cancellation requests cannot be accepted due to customs, export, and cross-border logistics limitations.

6.4 International shipping charges, customs duties, import taxes, clearance fees, bank charges, payment provider charges, and currency conversion charges are not refundable by Trishnaé unless required under applicable law or unless the refund is due to an error by Trishnaé.

6.5 If an international order is received in a damaged, defective, incorrect, or misdescribed condition, please contact us at hello@trishnae.com within 24 hours of delivery with your order number, clear photographs, and a description of the issue.

6.6 An unboxing video is strongly recommended for damaged, tampered, or incorrect deliveries, as it helps us verify the issue more efficiently.

6.7 Trishnaé’s first resolution for verified damaged, defective, incorrect, or misdescribed international orders will be replacement, subject to product availability and logistics feasibility.

6.8 A refund will be considered only if replacement is unavailable, not feasible, or required under applicable law.

6.9. Trishnaé does not knowingly ship orders to countries, regions, or persons that are subject to applicable trade sanctions or export restrictions. Trishnaé reserves the right to refuse, cancel, or suspend any order, without liability, where fulfilment of that order would violate applicable export control, sanctions, or customs law.

6.10. Where an international parcel is held, refused clearance, or returned/destroyed by a customs authority because duties were not paid or required documentation was not provided by the customer, the order will be treated in accordance with terms and conditions as referred in clause – “Refused Delivery, Failed Delivery & Return-to-Origin Orders” below.

7.1 If a customer refuses delivery without a valid reason after the order has been dispatched, the order will not be treated as an eligible cancellation.

7.2 If an order is returned to Trishnaé due to customer refusal, customer unavailability, incorrect address, incomplete address, non-payment of applicable customs duties, or failure to accept delivery, Trishnaé will review the case once the parcel is returned to us.

7.3 Any refund for the product value, where applicable, will be considered only after the parcel is returned to Trishnaé and passes inspection.

7.4 Forward shipping charges, reverse shipping charges, return-to-origin charges, international shipping charges, customs duties, import taxes, clearance fees, bank charges, payment provider charges, and any other logistics costs may be deducted from the refundable amount where legally permitted.

7.5 If the returned parcel is damaged, used, tampered with, incomplete, or not in resaleable condition due to reasons not caused by Trishnaé, the refund may be rejected or reduced where legally permitted.

7.6 If delivery fails due to an incorrect or incomplete address provided by the customer, re-shipping may be arranged at the customer’s cost, subject to serviceability and product condition.

7.7. The customer specifically acknowledges that where an international parcel is not cleared through customs, is abandoned, or is destroyed by the customs authority due to non-payment of duties or non-response by the customer within the timeline prescribed by the customs authority or courier partner, and the parcel is consequently not returned to Trishnaé, no refund will be payable for the product, shipping charges, or any related costs already incurred by Trishnaé, except where required under applicable law.

8.1 If you receive a damaged, defective, incorrect, or misdescribed product, please contact us at hello@trishnae.com within 24 hours of delivery.

8.2 The customers are requested to include the following details in their email:

a. Order number;

b. Clear photographs of the product, packaging, and shipping label;

c. A brief description of the issue; and

d. An unboxing video, where available.

8.3 An unboxing video is strongly recommended, especially for damaged, opened, tampered, or incorrect parcels, as it helps us verify the issue quickly.

8.4 If an unboxing video is not available, Trishnaé may still review the claim based on photographs, courier records, packaging condition, internal quality check records, and other available evidence.

8.5 Trishnaé’s first resolution for verified damaged, defective, incorrect, or misdescribed products will be replacement, subject to product availability.

8.6 A refund will be considered only if replacement is unavailable, not feasible, or required under applicable law.

8.7 Minor variations in colour, texture, weave, print placement, or finish may occur due to fabric nature, hand processes, photography, lighting, or screen settings. Such minor variations will not be treated as defects.

8.8 Damage caused after delivery due to misuse, incorrect washing, improper handling, alteration, wear and tear, or failure to follow care instructions will not be treated as a product defect.

9.1 Trishnaé reserves the right to cancel, refuse, or reject any order before dispatch for valid reasons, including but not limited to:

a. Product unavailability;

b. Pricing or product information error;

c. Payment failure or payment verification issue;

d. Incorrect, incomplete, or suspicious order details;

e. Suspected fraudulent activity;

f. Misuse of promotional codes;

g. Bulk purchasing or suspected unauthorised resale;

h. Serviceability issues with the delivery address; or

i. Any operational reason that prevents us from fulfilling the order.

9.2 If Trishnaé cancels an order after payment has been successfully received, a refund will be processed to the original payment method, unless the cancellation is due to suspected fraud, chargeback misuse, payment dispute, or any issue requiring investigation by the payment provider or relevant authority.

10.1 Trishnaé reserves the right to refuse, cancel, or restrict future orders or cancellation/refund requests where we have reasonable grounds to suspect misuse of this Policy.

10.2 Misuse may include, but is not limited to:

a. Repeated cancellations;

b. Refusal to accept dispatched orders without valid reason;

c. False claims of damage, defect, incorrect delivery, or non-delivery;

d. Abuse of promotional codes or offers;

e. Chargeback misuse or payment disputes made in bad faith;

f. Providing incorrect or incomplete delivery information;

g. Attempted resale or commercial use of products purchased for personal use; or

h. Abusive, threatening, or inappropriate communication with Trishnaé’s team.

10.3 Any decision to refuse or restrict a request will be made after reasonable review of the order history, communication, product status, courier records, payment records, and available evidence.

10.4. Where Trishnaé requests additional verification (such as a government-issued ID or address proof) to investigate suspected misuse, any personal information provided will be collected, stored, and used solely for that purpose and in accordance with our Privacy Policy and applicable data protection law.

11.1 For cancellation or refund-related queries, please contact us at hello@trishnae.com.

11.2 Please include your order number in all communication so we can assist you more efficiently.

11.3 We aim to respond to cancellation and refund-related queries within 2 business days, excluding Sundays and public holidays.

12.1 Trishnaé reserves the right to approve or reject cancellation and refund requests that do not meet the conditions stated in this Policy.

12.2 Refunds are processed only to the original payment method used at the time of purchase.

12.3 Refund timelines may vary depending on the customer’s bank, card issuer, UPI provider, Razorpay, or payment provider.

12.4 This Policy may be updated from time to time. The updated version will be published on this page.

12.5 By placing an order on www.trishnae.com, you agree to this Cancellations & Refund Policy.

13.1. This Policy is governed by and interpreted in accordance with the laws of India.

13.2. Subject to applicable consumer protection laws and any mandatory legal rights available to customers, the courts at Bengaluru, Karnataka, India shall have exclusive jurisdiction over disputes arising from or relating to this Policy, use of the website, or purchases made through www.trishnae.com.

13.3. Nothing in this clause limits any rights available to customers under applicable consumer protection laws.